Shipping Policies

SHIPPING POLICIES & TIMES

We sell a lot of different items here at OnePetHub.com. Because of this, each item and it's shipping times and costs can vary compared to other items.

SHIPPING FOR OUR FREE + SHIPPING OFFERS

We have many FREE + SHIPPING offers where we offer our products free and the customer just pays a small shipping/handing charge to send the item. These shipping times and costs vary based on the location of where the items are being sent to. Almost all our jewelry items will be shipping from our international warehouses in Asia.

Why are you offering free items?
The items are free because of a special promotion to launch our new store, or because one of our suppliers wants to test how popular their items are before computing a price. Take note... these free items won't be free for long! If you see a free offer - snatch it up before we start charging for them.

Is this website a Scam?
No, we're not a scam. 1000's have already ordered our bracelets, jewelry and tshirts and they love the look and feel of our products. If you have any hesitations or questions, just call our toll free phone number or send us an email or chat with a rep if they are online.

Why is the Shipping so high on a Free + Shipping Offer?
It's not really high, if you think about it. We could charge you $7.95 for the item plus a shipping amount to make the costs exactly the same as the final shipping cost. These items come straight overseas from our warehouse, to your door.They are handmade with heart and skill. The items are picked and packed from the warehouse, labels are printed and then the items get on a plane, then goes through customs, and gets processed through your local postal system. It's an expensive journey! Buying 2 or more saves you on the shipping charges and gets you volume discounts on most FREE + SHIPPING offers

How long does it take to get an item shipped?
This depends on the location of our warehouses and where the item is going. As stated, almost all our F+S items come from our international warehouses. It takes time to send overseas to USA, Canada, UK and Australia plus our other locations. Expect our FREE +SHIPPING offers to arrive in 2 to 4 weeks. Delays beyond our control can happen when items land in your country and go through your customs inspection. Again, we cannot control how long it takes once your item lands in your country of origin. We've seen it take 3 days and we've seen it take 3 weeks. Just know... you will get your item. If for some reason it does not arrive within the 4 weeks we expected, contact us. Items can get lost in the mail, and we can talk about getting a replacement item out to you if it went missing.

SHIPPING FOR APPAREL/CLOTHING/TSHIRT OFFERS

We have a ton of awesome custom-made, limited edition tshirts and apparel that people buy from all over the world. We pretty much ship anywhere. All our apparel items ship from within the USA from a couple different printing locations.

USA Apparel Shipping Prices and Times:
USA shipping costs are $6.95 for the first item, then $3.95 for the 2nd and each item after. Shipping times in the USA usually take 7-14 days to receive after your order was placed. Each order will get a tracking # that you can follow from dock to door, so you know when your package will arrive. Tracking # is usually given before the packages are picked up by the trucks and may take 3-5 days before the tracking #'s show up online to track. Just check back in 1-3 days and see if the tracking story is updated.

Rest of World Shipping Prices and Times:

REST OF WORLD LOCATIONS (Australia/UK/Canada and more)

$9.95 for the first item to ship, then $4.95 for the 2nd and each similar item after. Shipping times for outside the USA usually take 14-21 days to receive after your order was placed. Each order will get a tracking # that you can follow from dock to door, so you know when your package will arrive. Tracking # is usually given before the packages are picked up by the trucks and may take 3-5 days before the tracking #'s show up online to track. Just check back in 1-3 days and see if the tracking story is updated. 

MULTIPLE ITEMS ORDERED MAY COME IN SEPARATE PACKAGES

Many people who order multiple items from our store, will have those items fulfilled by multiple warehouses in Asia or the USA and will most likely get those items in separately mailed packages. This is due to logistical reasons, where items may not all be in the same warehouse or city. Each package will have a tracking # so you can track each item from dock to door. Most of the time, these packages will arrive on different days, sometimes a few days apart, or even a couple weeks apart.

HOW LONG DOES IT TAKE TO GET A TRACKING NUMBER?

Once a package is made ready to ship, it's given a tracking number and inputed into our international shipping system online so you can track it from dock to door. Tracking # is usually given before the packages are picked up by the trucks and may take 3-5 days before the tracking #'s show up online to track. Just check back in 1-3 days and see if the tracking story is updated. If you don't see a tracking story after 5 days, let us know, as we can see what's taking place and get you more information.

If you have any questions about our shipping policies, times, or prices, feel free to contact us and we'll do our best to explain things or even help locate your packages if you've been waiting for too long or lose your tracking #.

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★★★★★Reviews

Let customers speak for us

716 reviews
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Lovely pillow

Thank you for our lovely pillow. We are impressed with the clarity of the photo. The material has a really nice soft feel to it too. The zip means we can add more stuffing if we need to. We would recommend this product to others

Cutest little keychain

We love our little pillow keychain of our furbaby Heidi. It looks just like the photo we submitted! The fabric is very nice and soft. It makes it extra cute that the keyring is heart shaped. Great personalized high quality item. Would make a great gift!

I’m obsessed!

Adorable & Squish
This keychain is ADORABLE! It’s like a mini pillow! The quality is high and shipping was fast as well. I love that there’s an picture on both sides! I love being able to take my dog with me anywhere I go! It makes me smile while I’m sitting in city traffic too :) I would definitely recommend this keychain to anyone who’s obsessed with their dog like me!

Love the custom keychain!

We love our keychain! Not only is the photo quality amazing, the custom shape takes it up a notch! It's also soft and pillow like, but feels very durable. It has a silky texture and is quite large so it's great if you have a messy purse like me and struggle to find your keys. We highly recommend this product. And it's key hook is heart shaped, which was a cute bonus. :)
In terms of shipping, it was actually much quicker than we expected so that was another added bonus. We also got a shipping and delivery notification. Also, the reverse is the same photo - not blank!! We are now thinking of getting another one with our second dog's photo too! Thanks Pawjoy!

Great little version of your pup!

Very easy to get a quality pillow keychain version of your pup! You just send in a good quality photo and they handle all the work from cropping the background out and then making a small pillow in the shape of the print of your pup! The pillow is very soft and it is made of quality materials. Even comes with a heart shaped keyring!