REFUND POLICY

Returns

* No refund policy for free plus shipping items & custom made items*

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept  returned products that are clothing/apparel, intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

Why are T-shirts/Apparel items not returnable?
Body sizes and shapes are all different, and we have helpful sizing charts found HERE, that you can refer to before purchase to make sure you are getting something that will be the best fit for your shape. We know it can happen where mistakes on sizing happen or the item still does not fit correctly. This is why we ask you double check your order before submitting it so you can make any changes.


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@pawjoy.co 


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@pawjoy.co. If you ordered the wrong size of an apparel item, contact us for possible solutions.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

OnePetHub


1812 N Columbia Blvd,Gate C15 ,

Portland, 97217

Oregon

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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It looks so real

I love the pillow of my cat . I lost her in Aug. after 12 years and was hoping I could get the pillow faster. It took 3 weeks and the status update needs improvement .

Perfect!!

Purchased for my son who loves to take his favorite pal everywhere, which sometimes isn’t feasible. This was the perfect (and cutest) solution!

Amazing job!

I purchased a small pillow of my family cat that had recently passed away. The pillow was incredibly high quality and very soft. Now our baby can be with us all the time

Absolutely 100% impressed

I bought this for my niece and she absolutely loved it. The photo I had submitted was not a full photo and I didn’t have a better one since the kitty had recently passed. But they filled in the missing parts (one of the feet and part of an ear) and you can’t even tell that they were missing in the first place.

So unique and great quality!

We gave these pillows to our son who left for college. Two pups and one bearded dragon. He loved them! Super soft and great image quality. We highly recommend them! Very unique and much better quality then others I have seen!