REFUND POLICY

Returns

* No refund policy for free plus shipping items & custom made items*

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept  returned products that are clothing/apparel, intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

Why are T-shirts/Apparel items not returnable?
Body sizes and shapes are all different, and we have helpful sizing charts found HERE, that you can refer to before purchase to make sure you are getting something that will be the best fit for your shape. We know it can happen where mistakes on sizing happen or the item still does not fit correctly. This is why we ask you double check your order before submitting it so you can make any changes.


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@pawjoy.co 


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@pawjoy.co. If you ordered the wrong size of an apparel item, contact us for possible solutions.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

OnePetHub


1812 N Columbia Blvd,Gate C15 ,

Portland, 97217

Oregon

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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★★★★★Reviews

Let customers speak for us

716 reviews
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Lovely pillow

Thank you for our lovely pillow. We are impressed with the clarity of the photo. The material has a really nice soft feel to it too. The zip means we can add more stuffing if we need to. We would recommend this product to others

Cutest little keychain

We love our little pillow keychain of our furbaby Heidi. It looks just like the photo we submitted! The fabric is very nice and soft. It makes it extra cute that the keyring is heart shaped. Great personalized high quality item. Would make a great gift!

I’m obsessed!

Adorable & Squish
This keychain is ADORABLE! It’s like a mini pillow! The quality is high and shipping was fast as well. I love that there’s an picture on both sides! I love being able to take my dog with me anywhere I go! It makes me smile while I’m sitting in city traffic too :) I would definitely recommend this keychain to anyone who’s obsessed with their dog like me!

Love the custom keychain!

We love our keychain! Not only is the photo quality amazing, the custom shape takes it up a notch! It's also soft and pillow like, but feels very durable. It has a silky texture and is quite large so it's great if you have a messy purse like me and struggle to find your keys. We highly recommend this product. And it's key hook is heart shaped, which was a cute bonus. :)
In terms of shipping, it was actually much quicker than we expected so that was another added bonus. We also got a shipping and delivery notification. Also, the reverse is the same photo - not blank!! We are now thinking of getting another one with our second dog's photo too! Thanks Pawjoy!

Great little version of your pup!

Very easy to get a quality pillow keychain version of your pup! You just send in a good quality photo and they handle all the work from cropping the background out and then making a small pillow in the shape of the print of your pup! The pillow is very soft and it is made of quality materials. Even comes with a heart shaped keyring!