FAQS

FREQUENTLY  ASKED   QUESTIONS 

When Will My Order Arrive? - Due to the nature of custom order, it takes in between 3 - 7 days to make custom made items. For domestic shipping, it takes between 4 - 7 days (Production time and Delivery time not included weekends) . For International shipping, it will take in between 10 - 20 days (Depending on the country you live in)

We cannot guarantee a certain day at which the package is to arrive, so please order accordingly to the time frame suggested above if you plan to send it as a gift.

USPS ships packages Monday-Saturday. If ordering past 10 am PST on a Saturday, your package will be shipped the following Monday. 

Will The Item Arrive In A Package? - Yes, it will. If there is no package, then it will arrive damaged to your recipient! 

What Type Of Message Can I Send? - We allow all kinds of fun messages! We also allow profanity. However, we do not allow hateful, harmful, or threatening messages and we will not process orders with messages that have wording like this. In this instance, we will either cancel your order or ask you to change your message. 

What Type of Image Can I Customize? - We allow all kinds of images as long as it does not scare or harass or posses any hateful, harmful or threatening message to the recipient.

Can I Edit My Message/Uploaded Picture, Even If I've Already Placed My Order? - Yes! If we have not already shipped your order, please email us as soon as you can and let us know of the change in the message or picture and we will edit it for you. 

Can I Order Outside Of The U.S.? - Yes! We do ship internationally and it's a great idea where you can send customized item to your friends around the world to show them how much you cared about them. 

Where Is My Order Confirmation? - All customers get an automatic email sent to the email entered on the order that reflects the details of your order. If you did not get the email, please make sure that we are on your email's "safelist" and that the emails are not going into your SPAM folder. 


How Can I Track My Order? - All orders include a USPS tracking number in the shipping confirmation email that you receive, once the order has shipped. Please click the link in the email or go to www.usps.com and enter your tracking number to see where your order currently is in the shipping route. You can also track your order on our website.

Whose Shipping Address and Email Do I Enter At Checkout? - Please enter the RECIPIENT'S shipping address, so that the gift can go to them (Unless you are sending the gift to yourself!) Enter YOUR email on shipping information. If you enter the recipient's email in the shipping information, then they will get the order confirmation email and know that you are sending them the pillow. You don't want to ruin the surprise!


How Do I Start to Place My Order? -  Upload your image on the product page and add the item to your cart! Then finish completing the order. Remember to enter YOUR email and the RECIPIENT'S shipping address. 

Do you have affiliate Program? - Yes, you can apply for our affiliate program Here

If I order more than 20pcs for company or events, can I get wholesale price? - We do have a wholesale price for our distributors and wholesalers. You can contact us using this form

If you have any other questions or concerns, please email us at: support@pawjoy.co

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★★★★★Reviews

Let customers speak for us

1336 reviews
87%
(1166)
10%
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2%
(33)
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(8)
Personalised pillow

We received the pillow about a week after we ordered it and it was packaged nicely.
It looks just like the photo we had uploaded and the colours are so vibrant!
The material is so soft and there is a zip so if needed the cover can be washed.
We are very impressed with the quality of the product. We’d definitely recommend and buy again!

Shadow double

I had the pillow made for my cousin that’s moving out. She adores my cat Shadow so now she can cuddle the pillow when she misses him. She absolutely loves the pillow. It looks just like him and is so soft.

These are wonderful!

My cat was diagnosed with cancer recently so I had a pillow made of my favorite photo of him. I loved it so much that I ordered a second but the smaller keychain one. My only wish was that they didn't take weeks to arrive after they're shipped. Hoping in the future there will be faster shipping methods as I'd be more than willing to pay extra to get them here sooner.

Something Really Special!!

If you are a lover of pets, you really have to consider this product. Having a recreation of your special little fur baby is something that sounds good in theory, but some of these items in market can look tacky ( or even creepy ...) it took a bit of convincing from my wife to get this pillow for that exact reason. I’m so glad that we did! Our pillow of our most precious little fur baby is beautifully made, soft and most importantly looks just like him!! Someone commented on our Instagram that they thought we got a little brother for CJ!! You will not regret this purchase, and people will be knocked out when they see this in your home!!

I love my new keychain

I just received my pawjoy keychain in the mail and I’m in love with it. The keychain looks exactly like the picture that I submitted. It is the perfect size to keep on my car keys. I would recommend this to all animal lovers! You will not regret this purchase!